Michaela Greene
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Here you will find a list of Frequently asked questions (FAQ)
1. If someone changes their name after an ID check has been completed, will they need to redo the check?We understand currently that the Companies House verification process is only needed to be c...
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How to send an identity check request
1. From the Overview page, accessible via selecting the BrightChecks logo at the top of the page, there is a button on the right-hand side of the screen to Create checks. 2. The Check type can t...
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How to override or bypass a failed/rejected identity check result?
In the event that an identity check has failed, but sufficient steps have been taken to verify that it should have passed, you can override the result. Please note: Our support team cannot provide...
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What does failed visual analysis mean?
Failed visual analysis relates to the image of the identification uploaded.BrightChecks requests an image of identification to be uploaded as part of the process. The document is inspected by Creda...
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Where can I find updates?
You can:Visit the Companies House website.Sign up for email alerts from Companies House.Check back here in our Help Centre for the latest guidance.
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How does this benefit me as a company director or owner?
It helps protect your company from fraudsters. It makes UK companies more trustworthy to banks, investors, and customers. It ensures the Companies House register is more accurate and reliable.
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Will my identity documents be made public?
No. Companies House will simply show that your identity has been verified. Your personal documents and sensitive details will never be published on the public register.
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When do I need to do this by?
The new system is being introduced gradually from 2024–2025. If you’re already a director or PSC, you’ll be given time to complete your check once the system opens. If you’re setting up a new compa...
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What if I don’t complete the check?
If you don’t verify your identity:You won’t be able to act as a company director.Your company may face penalties or restrictions.You could even commit a criminal offence if you continue acting with...
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How will the checks work?
There are two ways to have your identity verified:Directly with Companies House – you’ll upload proof of identity (such as a passport or driving licence) through their digital service.Through an au...