In the event that an identity check has failed, but sufficient steps have been taken to verify that it should have passed, you can override the result.

Please note: Our support team cannot provide advice on overriding a check result. Overrides are completed at the discretion of the ACSP.

It is best to ensure that if overriding, you would feel sufficiently confident in explaining why it should have passed in the event of being audited. 

1. Select View on the right-hand side of the Overview page. this will open up the check information, at the bottom of this panel, an Options button will appear.

Selecting Options will reveal an Override check button.

2. Enter a reason for override in the text box which appears and tick to confirm that you would like to override the check result to ‘Pass’. Selecting Override result will complete the update.

Note: The override result cannot be reversed once confirmed. You must be sure you wish to bypass the failed result