Completion of the check by the individual will update the icon to show the overall result. An email will also be sent as notification that it has been completed. 

Additional information about the check outcome is available to review. This could help with identifying why a check might have failed, therefore helping to ensure that the same failure reason does not happen again. 

You can access the PDF identity document via the View button on the right-hand side of the page. 

The PDF document shows a colour-coded result to help you quickly understand its status.

Result colours

• Green = Pass
  The identity document has passed the checks completed by Credas.
• Orange = Pending
  Credas was unable to fully pass the document automatically, so manual review by you is needed. For example, the name on the document may not match the name entered on the invitation. 

• Red = Fail
  The identity document could not be verified as genuine and valid. This may be because it is expired, damaged, a scan or copy rather than an original document, or the image quality is too poor. Select 

   

Approval Status

The Approval Status is your internal overall decision on the check. It is separate from the Credas document result. If you are happy with the check, it is your decision to override it and tell Companies House the check is complete on the ACSP portal. 

Underlying check results

Within each identity check result, you can see the outcome of the individual checks performed on the document. Each check will show one of the following:

• Pass
• Fail
• Refer
• Not performed

The checks shown may include:

• Facial Match
• Visual Analysis - quality of the ID photo
• Name Match
• Date of Birth Match
• Valid Document Type
• NFC Result (passport e-chip)
• Age Validation Result (16+ only)