Within BrightChecks it is possible to override failed ID checks. While this is not highly recomended it can be done if you believe you have sufficent documents verifying the ID/Address. This can be done in a couple quick clicks.

1. First, select "View" next to the rejected check.

2. The options button will then show you the override option when clicked

3. Enter a note why you are overriding this check, tick the box and confirm the override.


4. Once done you will get a confirmation message

5. The check status will chnage to "Passed" and when you view this check in the future the Audit history will show your notes next to the date it was approved